Store Help & FAQs

What types of products do you offer?

Donna's Fantastic Finds specializes in a curated selection of stylish and versatile women's clothing, including trendy dresses and practical accessories such as adjustable aprons. Our focus is on high-quality materials and fashionable designs that enhance your wardrobe while providing comfort and functionality for everyday wear.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. You will also need the receipt or proof of purchase. For more details, please refer to our return policy section.

How can I initiate a return?

To start a return, please contact us at dj217492@gmail.com. Once your return is accepted, we will provide you with a return shipping label and instructions on how to send your package back to us.

Do you offer exchanges?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

What shipping options do you provide?

We utilize USPS Standard for shipping within the United States. Additionally, we offer free shipping on orders over $100, allowing customers to save on shipping costs while enjoying our products.

How long does it take to process refunds?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, you will be refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

What should I do if I receive a damaged or incorrect item?

It is important to inspect your order upon receipt. If you find that the item is defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and take appropriate action to resolve it.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. For specific inquiries regarding your item, please reach out to us.